Coachable moments are key insights our FieldSpark AI creates for users and managers to get the most out of their training experiences. How does it work?
FieldSpark AI will identify key parts of a conversation and provide insights within the transcript
Insights will be generated to highlight what your technicians did well and areas they can improve upon
Coachable moments can be found on the Job Details page, under Recording and Transcript.
FieldSpark also analyzes recordings to understand tone of the customer and the technician, driving more understanding of each conversation and ensuring the best training is assigned.
Customer's Sentiment will illustrate the sentiment of the customer expressed throughout the duration of a job
Tech’s Prominent Tones will illustrate the tones the technician expressed throughout the duration of a job
