Contents
Access Feedback
Record Audio Feedback
Write Feedback
Manage Feedback
Access Feedback
Select any recording by going to recordings on the left-hand side.
At the top of the page, select the Feedback tab (next to DialogIQ).
Click the + Feedback button to add your notes.
Record Audio Feedback
Select Start Audio Recording to leave a voice note with your feedback.
Once complete, click Save to send to the technician.
Write Feedback
Enter your notes in the text box under Write.
Click Save when finished.
Coming soon: Record Video — managers will be able to provide feedback by recording a video.
Manage Feedback
Saved feedback appears under the Feedback tab.
To remove feedback, select the trash can icon next to the entry.
Managers will see a red banner that includes the date and time when a team member reviewed their feedback. This helps managers track when their feedback has been seen and acknowledged.